Man: Hello, can I help you?
Woman: Yes, I’d like to return this fan.
Man: Okay, may I ask1 why you’re returning it?
Woman: It’s too big, so I don’t have anywhere to put it.
Man: So there’s nothing wrong with it at all2?
Woman: No, it’s just not right for me.
Man: And do you have the receipt on you3?
Woman: Yes… Just a minute… It should4 be in my bag… Oh no… I think I’ve forgotten it! I must have left it at home.
Man: Okay, so I can still give you a refund, but it’ll be in vouchers5.
Woman: Can’t you bend the rules6 a little? I promise I bought it here.
Man: I’m sure you did, but I’m afraid we need the receipt to do a cash or card refund.
Woman: If I come back another day with the receipt, can I get the refund then?
Man: You can get a refund within two weeks of your purchase.
Woman: And can I give you the fan back now? I don’t want to drag7 it home and then here again.
Man: Sorry, we’ve got nowhere to put it. You can bring it back another day and get a refund, or take the vouchers today.
Woman: Fine. I’ll take the vouchers, then. Do they have an expiry date8?
Man: No, you can use them any time. Here are your vouchers, and your refund receipt.
Woman: Alright, thanks then.
Man: Thank you, bye bye!