I booked a class at the wrong time – can I change it?
You can change pay-as-you-go or Flex classes freely, so long as you give 24 hours’ notice. In the ‘My Classes’ tab, click on ‘cancel’. The class will be added back to your account, so you can choose a new time.
Monthly package classes can’t be changed. If you made a simple mistake (for example, you just clicked on the wrong time), then contact us immediately after you made your booking and we will help you to change it.
I tried to book a class, but there weren’t any classes available.
Maybe the teacher you selected isn’t working on that day. Try another day, or another teacher.
I tried to book a class, but I didn’t finish the booking, and now the time I want isn’t available.
Wait five minutes and try again. When you start booking a class, we need to make the class unavailable, so that two people can’t book the same class at the same time. If you don’t complete the booking, the class will be blocked for five minutes, and then will appear as available again.
I clicked on the PayPal button, but nothing happened.
You need to set your browser to accept 3rd party cookies, so that PayPal can set cookies on your computer. Otherwise, the payment system will not work (you will see an empty white box).
I booked a class and paid through PayPal, but the class does not show up under ‘My Classes’.
You are probably using Internet Explorer, which we don’t support. Use a more modern browser such as Firefox, Chrome, Edge, Safari or Opera.
My card doesn’t work.
PayPal handle your payment and card details, even if you don’t have a PayPal account. If your card doesn’t work, you should first call your bank – some banks automatically block payments in another country or currency.