Do you often have problems with computers or other technology? Are you good with technology, and fixing problems? In this free Oxford Online English listening lesson, you can learn some useful words and phrases to discuss technology and computer problems. This lesson is for intermediate to upper intermediate learners.
Man: What can I do for you? Woman: Yes, hello, my computer … there’s a problem. Man: Right, OK. What exactly is wrong with it? Woman: It’s just terribly slow. It used to be fast, but now I can hardly use it. Man: I see. Do you have antivirus and anti-malware programs installed? Woman: Yes. Man: And do you use them regularly? Woman: Well, actually, I turned them off. Warnings kept popping up when I was surfing the Internet, and it was a bit annoying. Man: Hmm … you know those warnings might have been important? Woman: Yeah, well, do you think you can fix it? Man: I’ll take a look. If your computer has been infected with something, we can try to get rid of it. Woman: Is that easy? Man: It depends. Some things you can just delete. Others are more difficult—we might have to reformat your hard drive. Woman: And how much will you charge to fix it? Man: £100 if it’s simple, £200 if we have to reformat and reinstall your operating system. Woman: £200?! That’s a good racket you’ve got going on here! Man: Would you like to think it over? Woman: No, no, I need it fixed. So, when can I pick it up? Man: We’ll call you in the next couple of days.
Computer Problems – exercise 1 Vocabulary: customer service expressions
This conversation features a number of common expressions from the world of customer service.
Find an expression in the dialogue which means the same as each sentence shown.
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Question 1 of 5
Click ‘Hint’ to see the name of the verb form and the number of words to write.
1. It fast, but now I can hardly use it. (BE)
The speaker uses a verb form that refers to a continuing state in the past which is no longer true in the present. Write three words.
Question 2 of 5
2. Warnings kept popping up when I the Internet and it was a bit annoying. (SURF)
The speaker uses the past continuous to describe an action that was in progress when something else happened. Write two words.
Question 3 of 5
3. And how much to fix it? (CHARGE)
The speaker uses a future form to ask a question which invites the other person to make a decision. Write three words.
Question 4 of 5
4. You know those warnings important? (BE)
The speaker uses a modal verb + auxiliary verb + past participle to speculate about a possibility in the past. Write three full words.
Question 5 of 5
5. If your computer with something, we can try to get rid of it. (INFECT)
There are two things to think about here! The speaker uses the present perfect to describe a past event with a present consequence. He also uses the passive voice to indicate that the computer didn’t do anything, but something happened to it. Write three words – you can abbreviate the first word to a contraction if you wish.