Man: What can I do for you?
Woman: Yes, hello, my computer… There’s a problem.
Man: Right, OK. What exactly is wrong with it?
Woman: It’s just terribly slow. It used to be fast, but now I can hardly use it.
Man: I see. Do you have antivirus and anti-malware programs installed?
Man: And do you use them regularly?
Woman: Actually, I turned them off. Warnings kept popping up when I was surfing the Internet, and it was a bit annoying.
Man: Hmm… You know those warnings might have been important?
Woman: Yes, well… Do you think you can fix it?
Man: I’ll take a look. If your computer’s been infected with something, we can try to get rid of it.
Woman: Is that easy?
Man: It depends. Some things you can just delete. Others are more difficult—we might have to reformat your hard drive.
Woman: How much will you charge to fix it?
Man: $100 if it’s simple, $200 if we have to reformat and reinstall your operating system.
Woman: $200?! That’s a good racket you have going here!
Man: Would you like to think it over?
Woman: No, no, I need it fixed. When can I pick it up?
Man: We’ll call you in the next couple of days.