I booked a class at the wrong time – can I change it?
No problem – contact us and tell us, and we can change it.
I tried to book a class, but there weren’t any classes available.
Maybe the teacher you selected isn’t working on that day. Try another day, or another teacher.
I tried to book a class, but I didn’t finish the booking, and now the time I want isn’t available.
Wait two minutes and try again. When you book a class, we need to make the class unavailable, so that two people can’t book the same class at the same time. If you don’t complete the booking, the class will be blocked for two minutes, and then will appear as available again.
I clicked on the PayPal button, but nothing happened.
Our booking/payment system has been tested in the following browsers: IE 10, IE 11, Edge, Firefox, Chrome, Safari. If you are using a different browser, or an older version of one of these browsers, we cannot guarantee that the booking/payment system will work.
You also need to set your browser to accept 3rd party cookies, so that PayPal can set cookies on your computer. Otherwise, the payment system will not work (you will see an empty white box).
I booked a class and paid through PayPal, but the class does not show up under ‘My Classes’.
To complete the booking, you need to click the ‘close’ button inside the PayPal window. If you don’t, the booking will be registered, but it will not show up under ‘My Classes’. You don’t need to worry about this – if the payment is successful, we will see it and your class will be booked.
My card doesn’t work in PayPal.
We don’t deal with payments – PayPal handle your payment and card details. If your card doesn’t work, you should first call your bank – some banks automatically block payments in another country or currency.